Shopify merchants · Step 3
Orders and shipping
Bloop orders arrive in your Shopify admin already paid. You ship them like any other order.
Shipping at checkout#
When a buyer checks out on Bloop, Linework asks your Shopify for your shipping rates for those items and that address, and uses the cheapest one. If you do not ship to the buyer's country, the buyer cannot complete the order. Set your zones and rates in Settings → Shipping and delivery (or Markets).
The order in your Shopify#
- Created within 5 minutes of the payment, marked Paid (payment gateway "Linework Bloop").
- Tagged
Linework Bloop, with the note "Ordine Linework Bloop <id>". - Buyer name, shipping address and phone; your item prices and the shipping line at your rate.
- Inventory is decremented as for any order.
- Shopify does not email the buyer: Linework sends the notifications in the app.
If a buyer orders from several Shopify stores at once, each store receives only its own items as a separate order.
Ship and add tracking#
- Open the order in Shopify and click Fulfill items.
- Add the tracking number and carrier, then confirm.
- On Bloop the order becomes In transit within seconds, with the tracking link, and Delivered when the carrier confirms delivery.
Cancellations and refunds#
| What happens | Result |
|---|---|
| You cancel the order in Shopify (out of stock, cannot ship…) | Linework refunds the buyer automatically: items and the shipping share. The order is not paid out to you. |
| The buyer cancels on Bloop before you ship | Linework refunds the buyer and cancels the order in your Shopify, restocking the items. Do not ship it. |
| Returns after delivery | Handle the return as usual; contact support@linework.app with the order number so the refund and your payout are adjusted. |
Never refund a Bloop order from Shopify: the buyer paid Linework, not your store. Cancel it instead, and Linework refunds the buyer.