Shopify merchants · FAQ

FAQ

Does it cost anything to start?

No. There is no setup or monthly fee: you pay only the 12% commission on the merchandise of orders delivered through Bloop.

How do buyers pay?

From their Linework wallet in the app (vLWK or vUSDC). Linework collects the payment and pays you in your store currency by bank transfer.

Why don't I see my product on Bloop?

Check that it is Active, has the linework tag, is in stock (or set to continue selling), and that your store currency is EUR, USD or GBP. Then click Sync now in the Linework Bloop page and look at the sync errors list.

A buyer says they cannot order from my store.

You probably have no shipping rate for their country. Add a zone and rate in Settings → Shipping and delivery (or Markets).

Can I change prices or stock only for Bloop?

Not yet: Bloop shows the same price and stock as your Shopify store.

Who handles customer service?

Linework handles buyer communication and refunds; you handle shipping, returns and product questions forwarded by Linework support.

How do I stop selling on Bloop?

Remove the linework tag from the products, or uninstall the app to stop completely. Orders already placed are shipped and paid out as usual.

Who do I contact?

support@linework.app, with your .myshopify.com address and, for orders, the Shopify order number.