App guide · Bloop

Shopping on Bloop

Bloop is the marketplace inside Linework: products, services and digital files from Linework stores and members, plus selected partner shops and Shopify stores from all over the world, paid with your Linework balance.

What Bloop is for#

The Bloop home#

• At the top: Seller mode, cart, wishlist (heart), notifications, Search products and filters.
• Categories (only those with products), Sponsored stores, Partner shops, the Explore Shopify banner, member listings with the filters ALL / SERVICES / FILES / NEAR ME, Bestsellers, New arrivals, Christmas gifts (from October to early January) and Stores You Follow.
• Filters: price, discount, condition (New, Used, Renewed), newest or price order.

Bloop, LineEat and LineX#

Where they are available, the top of the Bloop home has three tabs: Bloop (shops), LineEat (food delivery) and LineX (rides). Tap a tab to switch; the app remembers your choice. Where LineX is not active yet, its tab shows Coming soon with Become a driver. The web app has the same tabs at the top of Bloop.

Your language and categories#

• Names and descriptions of products and stores are shown in your language (the one chosen in Settings → Language, or your phone's language if it is one of the 7 app languages). Translations are automatic: if a text isn't translated yet you see the original. Brands, numbers and prices don't change. Sellers always see and edit their original texts.
• All stores share the same categories (for example Fashion, Home, Tech, Beauty, Grocery, Sport, Services), translated into your language. Only categories with products are shown, and a category includes its subcategories. Trending categories count only products you can actually buy.
• If a seller doesn't choose a category, Bloop picks one from the product's name and description. Sold-out products show Out of stock and can't be added to the cart.

Products and stores#

• The product page shows photos and video, price, variants (colour, size), quantity, availability, Details, Reviews, the store and related products. Tap Add to Cart or the heart to save it.
• A store page shows its products, followers and search; Follow store to see it in Stores You Follow, chat with the store, or share and report it from ⋯.
• Digital products (files) have no shipping.

Cart and checkout#

1. Your cart: change quantities, remove items or move them to the wishlist, add a note for the seller, then Checkout.
2. Address: use your location, a saved address, or fill in name, street, city, ZIP, country, region and phone. Tap Continue to payment. (Only digital items: this step is skipped.)
3. Payment: choose the courier for each product, pay with vLWK or vUSDC from your balance, optionally add Shipping insurance.
4. Check the total and tap Pay, then confirm.

Payment methods and fees#

You pay from your Linework balance in vLWK or vUSDC (1 vUSDC = 1 USD). Items, shipping, fee and insurance are all paid in the currency you choose. The payment fee goes down as your cart gets bigger:

The fee is at least $0.30 per order. Shipping insurance is optional: 2% of the items' value, minimum $1, for a refund if the parcel is lost or damaged. If your balance is not enough, top up your wallet or switch currency.

Your orders#

Menu → Bloop → Orders: search and filter (All, In progress, Delivered, Cancelled). For each order you can:

• Contact seller in chat;
• Cancel order before it ships: the money goes back to your balance;
• Track the parcel (number, courier, tracking link) once the seller has shipped it;
• confirm Received, then review the store and rate the product;
• Buy again.

Ebooks and digital files#

• Find ebooks in the Ebook shelf of the Bloop home (See all for the full list) or in the Ebook category. The product page shows the file type and size and the Book details (author, publisher, language, pages, ISBN, year) with a summary.
• Buy as usual: there is no shipping and no address.
• After paying, in Your orders open Your files and tap Download. The link is valid for 10 minutes; you can create a new one whenever you need (up to 20 a day per file).
• Before paying the file is never accessible.

Refunds#

1. From the order, tap Refund and choose what happened: it never arrived, it is damaged, or it is the wrong product.
2. The seller reviews your request. If accepted, ship the item back and add the return tracking.
3. The refund goes back to your Linework balance.

Follow your requests in Menu → Bloop → Refund (Requested, Accepted, Rejected). You can cancel a request while it is still Requested. Requests sent more than 48 hours after delivery are rejected automatically.

Partner shops#

The Partner shops row shows selected products from partners such as Amazon, AliExpress, Temu and Shein. Tapping one opens the partner's own app or site: you buy, pay and get support there, not on Bloop. These are affiliate links: Linework may earn a commission on what you buy there.

Explore Shopify#

From the Bloop home banner (or the Shopify store) you can search products from independent Shopify stores all over the world:

1. Type what you are looking for and choose where it ships with Ships to (Worldwide, a European country or the rest of the world). Prices are shown in your country's currency (≈ when converted).
2. Open a product to see photos, options and the store. Choose size, colour and the other options: only the combinations available are shown, and the price, photos and store follow the variant you pick. If a product has sizes, you must choose one before buying.
3. Tap Buy with Linework, choose the quantity (up to 10) and the address (you can add one there) and calculate the total: items, the store's shipping, taxes and a 5% Linework service fee. The quote is valid 15 minutes.
4. Under Pay with choose vUSDC, vLWK or Gift card: you see the balance of each right away and, once the total is calculated, how much you pay with each. If a balance is not enough, that option is greyed out with a link to top up or to buy a gift card. Gift card appears where gift cards are available for your account. Linework buys the product from the store for you and has it shipped to your address.

Follow these purchases in Menu → Bloop → Orders, together with your other orders, or in My Shopify orders. Each order shows the store, the product, the total paid and its status: buying from the store, bought, shipped (with tracking), delivered or refunded. You get a notification when the order is bought from the store, shipped, delivered or refunded; tap it to open the order. If the product can't be bought (sold out, price changed), you get a full refund: to your Linework balance, or to your gift cards if you paid with them. To use the store's own checkout instead, tap See it on the store's site. Some stores accept orders only on their own site: in that case the app tells you and offers to open it.

The Shopify store on Bloop also shows products from Shopify merchants connected to Linework: those are bought like any Bloop product, with your balance and the normal checkout. Merchants: see Sell on Bloop with Shopify.

Wishlist and followed stores#

Tap the heart on a product to keep it in your Wishlist (heart at the top of Bloop). Stores you follow are listed in Stores You Follow, and conversations with stores are in Chat → Bloop. Want their promotions? Turn on Offers from stores you follow in Settings: at most 2 a day from all stores together.

Good to know#

• When does the seller get my money? When the order ships. Until then you can cancel and get everything back on your balance.
• Can I pay by card? Not on Bloop itself: you pay with your Linework balance, so top up your wallet first.
• Who handles a partner shop order? The partner (for example Amazon): shipping, returns and support are on their side.
• A problem with an order? Write to the seller from the order first; if it isn't solved, open a Refund within 48 hours of delivery. You can also report a store from ⋯ on its page.